Lucy: From apprentice to Customer Success Executive
Lucy joined ApplianSys' admin team in 2018 as an apprentice. Having worked as a receptionist at another firm, Lucy was looking for a new challenge and serious career progression when she joined us. Today, she carries out and manages a huge portion of routine Customer Success activities.
What attracted you to work at ApplianSys?
I was initially attracted to ApplianSys because they appeared highly people-orientated & it seemed like a great place for young people to work. There is a focus on being world-class and pushing myself as an individual. There is not only a lot of teamwork involved in working at ApplianSys, but you also have the opportunity to develop your personal attributes as well.
How would you describe your ongoing training?
My training has been very impressive - more than I would have expected from an employer. I initially expected to have a few training sessions which would be mainly related to my apprenticeship. Since I joined ApplianSys, there has been a massive amount of focus on training and personal development. I have also been enrolled on an Access course and I am doing various other training items at the same time! My role here has definitely helped me gain confidence. From the start, if you show that you are capable of doing a high level of work even whilst in training, you will be given the opportunity to take on serious responsibility.
What led you to an Admin / Customer services role?
I decided to go for this role as I think my personality suits it best. I see myself as friendly, well-organised and a logical thinker therefore this role is something which interests me more than anything else. You also get to interact with customers on a daily basis which is great!
What skills have you developed whilst at ApplianSys?
I have developed a lot, and not only things which are related to my job role. As well as improving generally in my job I have also developed as an individual. Also because I am young I think it is a great place to work as ApplianSys is teaching me many valuable skills.
Who should apply for a job here?
If you are looking to join us at ApplianSys, you need to be very driven & highly focused. You should also enjoy developing as an individual. You should be willing to work hard in a team-focused environment & work collaboratively with your colleagues.
There are many benefits to working for ApplianSys. The atmosphere is very friendly, everyone here looks out for each other. If you are willing to put in the effort, and are driven by success, ApplianSys is a very rewarding place to work.